Which one mistake do companies make the most in managing their employees? Lack of communication between staff and management is the biggest mistake made.
1) Encourage sharing, input and dialogue:
Good internal communication flows in two ways. Teach people to give feedback on information they get. Create and reward open dialogue.
2) Have managers lead by example:
If you want your employees to communicate, make sure that the leaders do it first. Tel your managers to share, comment, give feedback and answer.
3) Get employee buy-in:
Show and provide value to employees. Excite them about the cause of sharing information.
4) Make objectives and goals public:
Publish company, team and personal goals online and make them visible. Research OKR – Objectives and Key results – a successful process that is used by Google.
5) Use online tools instead of meetings:
Meetings are often the biggest waste of time. Reduce that time by using online team update and reporting tools.
6) Establish regular processes:
Gone are the times of big information blasts. People want granular real-time updates. Make communication a weekly process with defined rules.
7) Train people in the language of sharing:
Writing well is a learned skill. Explain what it entails. Most people have to be trained to write for others, not themselves.
8) Use mobile tools:
Most people get their information nowadays on the go. Provide tools for internal work-related sharing on phones and tablets.
9) Survey your employees:
To get answers and know current state, run regular employee surveys.
10) Listen:
Listening is often more important than publishing information. Encourage input from all ranks.